Refund and Returns Policy
All product sizes are already mentioned in the product specifications. Please check the size before placing your order. Size-related issues will not be considered for returns, and no refund will be provided.
We ask customers to bear the Rs. 60 return shipping cost for India, which will be adjusted against the refund amount.
Please record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy lasts 7 days. If 7 days have passed since you received your item, unfortunately, we can’t offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as cosmetics, personal care, or used goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
For hygiene reasons, waxing powder, cosmetics, earrings (including any set), body piercing products, hair accessories, and face masks are not returnable.
Gift cards
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts, or is damaged or missing parts, for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at info@hastamaura.com
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. For Minor colour, design variations in the products from the photograph shared on the website, it would NOT be eligible for an exchange. We will dispatch the order ONLY if we have the same product as ordered by you. If you need to exchange it for the same item, send us an email at info@hastamaura.com and send your item to: B-502, Adarsh Heritage 2, Near Bhakti Circle, Nikol, Ahmedabad, Gujarat 382350
Shipping
To return your product, you should mail your product to: B-502, Adarsh Heritage 2, Near Bhakti Circle, Nikol, Ahmedabad, Gujarat 382350
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
